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LinkLiving proven to make a real difference

Published on 30/01/2013

A photograph of a member of LinkLiving staff

LinkLiving’s accommodation with support service at West Bridge Mill, Kirkcaldy has been proven to generate significant social return on the investment made in the service.

Following a Social Return of Investment (SROI) evaluation, it was found that for every £1 invested there was a social return of £3.69. However, it was the process of engaging with stakeholders and understanding the wide ranging impact the services have on people staying in West Bridge Mill that has been the most significant outcome for LinkLiving.

A positive impact

Based on information provided by West Bridge Mill’s stakeholders, the service’s range of impacts was found to include:

  •  Increased independent living skills, employability and financial capability
  • Increased ability to secure and sustain own tenancy
  • Reduced costs of providing alternative temporary accommodation to priority need individuals
  • Reduced number of individuals presenting as homeless due to tenancy failure resulting in reduced costs to Council
  • Reduced time and cost of staff engaging with their service users.

Case Study

Miss C was referred to West Bridge Mill as she wanted to live in Kirkcaldy to be closer to family members. During Miss C’s stay she was supported to deal with flatmate issues in a positive manner and develop negotiation skills. Miss C took part in all the in-house activities and found this helped her to get along with others and get to know new people. Miss C was a priority case and she secured her own tenancy. Miss C was assisted to access furniture through the Furniture voucher scheme and apply for a Community Care Grant so she could furnish her home. Miss C feels the skills she learnt enabled her to manage her flat and pay her bills.

LinkLiving now also has a greater appreciation of its relationships with local service providers and how it can improve how they work together to maximise the positive impact the service has on the lives of people staying at West Bridge Mill.

Link’s study has been fully assured by the SROI Network, the national body for promoting and verifying SROI activity in the UK. The assurance process confirms the West Bridge Mill Report shows a good understanding of the SROI process and complies with SROI principles.

The study was carried out by Link’s Community Regeneration Officer Sheila Maxwell, who is one of only a few fully Accredited SROI Practitioners in Scotland, and Jacqueline Bonelli, LinkLiving Service Delivery Manager.

Sheila said: “Link is committed to measuring the social value our services create. SROI is one method Link has adopted to assist us to fully understand who our stakeholders are, what difference we make to individuals lives and how other stakeholders, such as local authorities and the NHS, benefit from the services we deliver.”

Elaine Johnston LinkLiving Director added:

"We were pleased with the positive results of carrying out this SROI evaluation and intend to carry out further evaluations to measure the social value of other LinkLiving services."


Further information