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Feedback and complaints

Your feedback, whether positive or suggesting improvements to be made, and any complaints you have, are all vitally important to us.

Our approach is to respond and deliver services to individual needs.  We need your feedback in order to do this.

We have a reputation for being practical, reliable and providing good teamwork to all we support.  With your help and feedback we want to build on this reputation and make our services even better.

We strive for excellence.  You will help us to achieve it.

How to give us feedback

Any feedback you have, no matter how large or small, is welcome.

Regardless of the service you receive or the length of time you have been working with LinkLiving, if you have an idea which you think will make our service better, then let us know.

You can either provide your feedback to your support worker or complete our feedback and complaints form.

Please let us know what you think – you will be helping us to shape your services.

How to make a complaint

Whilst we understand that you have every right to make a formal complaint, it can often be quicker and less complicated if the problem is sorted out informally by talking to your contact at LinkLiving.

Talk to your support worker, letting them know what the problem is and how you would like to see it put right. They will let you know how long it should take for the problem to be sorted out and a solution reached.

Formal complaints

If the problem has not been sorted out informally, you may decide to make a formal complaint. We aim to create a climate of openness and support to enable service users to be listened to without fear of disapproval. We are committed to handling complaints sensitively and as soon as possible.

Before making a complaint, it may be helpful to read the full Complaints Policy, which outlines our principles and the way we will respond to your complaint.

How to complain

You can complain in one of the following ways:

  • Complete the feedback and complaints form
  • Print out and fill in the form contained in the LinkLiving Complaints Policy and Procedure and post or hand it into us

What will happen next?

The manager of the team which supports you will contact you within five working days to arrange a meeting.

If you have any further questions about making a complaint, please telephone 0330 303 0302